Privacy Policy

Our Commitment to Privacy

At ReelsLab, we are committed to protecting the privacy and security of our users. Understanding the importance of privacy, we strive to ensure that our data collection, usage, and sharing practices respect your privacy rights.

Data Collection

We collect data to enhance your experience and improve our AI video generation services, utilizing analytics to understand user behavior and optimize our platform. The data we collect encompasses:

• Account Information — Including your name, email address, and authentication details when you register or sign in
• Usage Data — Information on how you interact with our website, such as page visits, video generation requests, and feature usage
• Content Data — Text prompts and images you submit for AI video generation
• Device Information — Basic device and browser information to help us optimize our platform for all users
• Cookies — To improve the user experience, facilitating features like remembering login details and preferences

You have the flexibility to manage or disable cookies through your browser settings, ensuring control over your personal data.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform. This Cookie Policy explains how we use cookies and what choices you have.

Types of Cookies We Use

• Essential Cookies — These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Functional Cookies — These cookies allow us to remember your preferences (such as theme settings) and provide enhanced, personalized features.
• Third-Party Cookies for Analytics and Website Monitoring — We use third-party cookies to help us understand how visitors interact with our website. These analytics and monitoring services collect information such as pages visited, time spent on the site, bounce rates, and general usage patterns. This data helps us:
  • Analyze website traffic and user behavior
  • Identify areas for improvement and optimize user experience
  • Monitor website performance and resolve technical issues
  • Improve our services and features based on user preferences

The third-party analytics and monitoring providers we work with may set their own cookies on your device when you visit our website. These cookies enable them to compile anonymized or pseudonymized data about user interactions. We use this information solely to improve our platform and provide you with a better experience.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

Use of Data

The primary purpose behind our data collection efforts is to provide and enhance our AI video generation services. By analyzing the data, we aim to:

• Provide and maintain our image-to-video generation services using advanced AI models
• Improve website functionality and user experience
• Provide customer support and communicate service updates
• Conduct analytics to understand how users interact with our platform

We do not sell your personal information to third parties.

Data Sharing

We are committed to not sharing your personal data with third parties for commercial purposes. Data sharing only occurs in the following limited circumstances:

• Service Providers — With trusted third-party service providers who perform services on our behalf (payment processing via Stripe, cloud storage via Cloudflare R2, AI model processing via KIE.AI, and analytics providers)
• AI Processing — Content submitted for video generation is processed by our AI infrastructure and third-party AI model providers to deliver the requested services
• Legal Requirements — When required by law or to protect our rights and security or those of others
• With Your Consent — Any other sharing will only occur with your explicit consent

Data Security and Retention

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure storage of uploaded images and generated videos in cloud storage
• Regular security reviews and updates
• Limited retention periods — we retain data only as long as necessary to provide services

Please note our data retention practices:

• Anonymous user uploads may be deleted after 3 days if not claimed upon registration
• Temporary processing files are automatically cleaned up within 24 hours
• Account data and generated content are retained until you request deletion or close your account

User-Generated Content Privacy

All content you create using our AI video generation services remains strictly private by default. Your generated videos, prompts, and creative outputs are visible only to you and are not publicly accessible.

If you wish to share your creations with others, you can download your videos and share them with friends or upload them to social media platforms at your own discretion.

You have full control over your creative content. Through your dashboard, you can view, manage, and permanently delete any of your generated content at any time.

Your Rights

Your privacy is our top priority. You have the following rights regarding your personal data:

• Access — Request a copy of personal data we hold about you
• Correction — Update or correct your personal information
• Deletion — Request erasure of your personal data and generated videos
• Control — Opt out of certain data collection, marketing communications, and manage your cookie preferences through your browser

To exercise any of these rights, please contact us using the information below.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

For significant changes, we will make reasonable efforts to notify you via email or through a prominent notice on our website.

Contact Us

By using our website, you acknowledge that you have read and understand this Privacy Policy. For any questions or concerns regarding this policy, our Cookie Policy, or your personal data, please contact us:

• Email: support@seedanceflow.ai
• Website: https://seedanceflow.ai

Thank you for trusting ReelsLab with your privacy.